Williams Fresh Café — Cafe in Guelph

Reviews of Williams Fresh Café

• Ava

  Added 2016.07.10

  Agree the wifi at this location had issues. It's great to see the location upgraded their wifi, per staff "they upgraded to 100 + users". I was on it for 30 min, it was fast, did not disconnect. Staff was friendly. I came back after a year. The place looked nice. I had a rice box with chicken and a coffee to drink. It came out fast, considering it was busy. My friend ordered a salad and a soup. We liked the service. Place was clean and staff was organized. There was a person in front of us who was complaining to the staff or a manager. We thought the staff or a manager did a good job in defusing the problem. We were impressed. But then we heard the same person talk to her friend, as they were sitting beside us in next booth, how they scammed and got a free stuff from the manager. It is so shameful that people can drop to this level, making a good business look bad. I gave this place 5 star because we were happy with everything. We recommend this place. We will come back. Good job Williams!
• Jose

  Added 2016.03.17

  Good food; horrifically poor work flow/management, the staff didn't help each other or communicate. This led to long wait times spent watching a group of individuals flail about instead of a team fulfilling orders.
• Hailey

  Added 2015.06.04

  I was there with a friend Saturday night January 27, 2018. We ordered our drinks and then the waitress came and told me their blender is not working so I can't get my cold drink. I asked for a cappuccino and they brought it a few minutes later but forgot my friends drink. He went to the counter and said oh sorry we FORGOT. Then one waitress comes to us and tells us it's closing time and literally takes my cup OUT OF MY HAND!!! Who does that?? How rude and very unprofessional, and she did it with a pathetic attitude as well. She seriously needs extensive customer service training. I didn't want to cause a stir so I did not say a word to her. But certainly not coming back here again!!! The 1 star is way too generous.
• Anna

  Added 2014.06.22

  Smacks of management issues. Food and prices are fair in quality but service always seems aloof; like they'd rather be doing something else. Of course they would, but there's little enthusiasm for service, they seem constantly stressed out, and it doesn't seem like personal issues.
• Savannah

  Added 2014.05.27

  Popped by to see if anything has changed. It hasn’t, new management is poor.
• Madeline

  Added 2013.04.16

  Horrible customer service. Waited 5 minutes to get served at the til to order while 3 people stood around. Nobody even said sorry for the delay or we will be with you in a second. Didnt even ask if we wanted our brownie warmed up. Waited 15 minutes to get a hot chocolate - didn't even take our sign away. Employees need retraining.